bet20's Privacy Policy

Overview & Purpose of This Policy

bet20 is a trusted online betting and casino platform in Bangladesh. We believe that every user's personal information is their own asset — and protecting that asset is our fundamental responsibility.

This Privacy Policy ("Policy") explains how bet20 ("we", "us") collects, uses, stores, and protects your ("user", "you") personal information. When you use our website (bet20.mom) or mobile platform, you are considered to have agreed to the terms of this Policy.

This Policy may be updated from time to time. If any changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the Policy.

What Information We Collect

Various types of information are collected when you create an account and use services on bet20. This can be divided into three categories:

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Login credentials (password stored in encrypted form)
• Financial transaction details — bKash, Nagad or Rocket account number
• Identity verification documents (e.g. National ID number) when required

1.2 Automatically Collected Information

When you use the platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Time of access to the platform, page visit patterns, and session duration
• Cookies and similar tracking technologies (details below)
• Referrer information (how you arrived at the site)

1.3 Third-Party Information

For identity verification or fraud prevention, we may receive a limited amount of information from legitimate third-party services. This information is used solely for security and protection purposes.

Purpose of Data Use

bet20 uses your information only for the following purposes:

• Account Management: To handle registration, login, and account security.
• Financial Transaction Processing: To complete deposits and withdrawals successfully.
• Customer Support: To resolve your issues via live chat or email.
• Age & Identity Verification: To ensure only users aged 21 or above can use the service.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Service Improvement: To analyse user experience and improve platform quality.
• Relevant Communications: To notify you of important account information, policy changes, or security alerts.
• Responsible Gambling Support: To monitor gambling behaviour and identify potential risks.

Data Storage & Security

bet20 has adopted industry-standard technical measures to protect your information.

3.1 Encryption & Security Technology

Our entire platform is protected by SSL (Secure Sockets Layer) encryption. This ensures that any information exchanged between you and our servers remains unreadable to third parties. Passwords are always stored in hashed form — no staff member can view a password directly.

3.2 Data Access Controls

Only those staff members whose work directly requires it have access to your information. All staff operate under confidentiality agreements and receive regular training on data protection.

3.3 Data Retention Period

Information is retained for as long as your account remains active. After an account is closed, information necessary to meet legal and regulatory obligations may be kept for a defined period. Once that period has passed, data is securely deleted or anonymized.

Data Sharing & Disclosure

bet20 believes in strict principles — we share your information with third parties only in limited and specific circumstances.

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. Only the information needed for their specific task is shared with these partners. They are also bound by strict data protection agreements.

4.2 Legal Obligations

We may disclose information if legally required to do so in response to a court order or a lawful request from a relevant authority. In such cases, we will disclose only the minimum information necessary.

4.3 Protective Purposes

Information may be shared with relevant authorities when necessary to prevent fraud, money laundering, or other illegal activities.

Cookies & Tracking Technology

bet20 uses cookies and similar technologies to improve platform functionality.

5.1 Essential Cookies

These are essential for the platform's core operations — such as maintaining login sessions, security verification, and saving your preferences. Disabling these cookies may cause the service to not work properly.

5.2 Analytical Cookies

We want to understand how users interact with the platform — which pages are visited most, where issues occur, and so on. This information is analysed in aggregate and cannot identify any individual.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent you from using some features of the platform.

Your Rights & Controls

As a user of bet20, you have the following rights over your own information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: In certain circumstances you have the right to request that your information be deleted (however, due to legal obligations, not all data may be deleted immediately).
• Right to Portability: You can request a copy of your information in a readable format.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
• Right to Object: You can object to specific uses of your information.

To exercise any of these rights, please contact our support team. We will respond to your request as promptly as possible.

Protection of Minors' Information

bet20's services are for users aged 21 or above only. We do not collect or store information from minors under any circumstances.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information. If you have any information about this, please contact us.

International Transfer of Data

To provide our services, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that those servers or organisations provide a level of data protection equivalent to or higher than this Policy.

International transfers of data are always conducted in compliance with applicable law and with the security of your information ensured.

Special Protection of Payment Information

Financial transaction information is handled with the highest level of security. Transactions on bet20 are processed through bKash, Nagad, and Rocket, and this information flows through the secure infrastructure of the relevant payment provider.

We will never ask for your payment PIN, mobile banking password, or OTP. If anyone asks for this information, treat it as a fraudulent attempt and notify our support team immediately.

Policy Changes & Notifications

bet20 reserves the right to amend this Privacy Policy as needed. For any significant changes, we will:

• Display a clear notice on the platform;
• Update the "Last Updated" date at the top of the Policy;
• Notify you by registered email where necessary.

If you continue to use the platform after changes are made, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

Your privacy matters deeply to us. bet20 always operates on the principles of fair play and transparency — this is the foundation of the trust we build with every player.